Fix Experience Leak

Knot another newsletter, A weekly field note covering teardowns and tactics on Experience Strategy, CX, EX, and destination design

Join subscribers from brand like Dyson, Lego, Gymshark, HSBC and more

Dive into our featured stories ↓

Bringing to life the Exploration Behaviours

May 12, 2025

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11 min read

Bringing to life the Exploration Behaviours

Real world example, along with how you and where to use them

How Pixar, Slack & Netflix Build Better People Products

Apr 30, 2025

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7 min read

How Pixar, Slack & Netflix Build Better People Products

Ignition Behaviours: Real world example, along with how you and where to use them

Apr 16, 2025

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10 min read

Newsletter Takeover

This week we have a newsletter takeover by Future State Thinking

Read all our stories ↓

Clarity Over Comfort: What Your Team Won’t Tell You (But Should)

Mar 3, 2025

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12 min read

Clarity Over Comfort: What Your Team Won’t Tell You (But Should)

and How to Fix It with TeamOS: CP Scan

Feb 24, 2025

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11 min read

5 Hidden Team Killers

Are you even effective if these 5 things are missing

The Truth About Journey Maps: Why Perfect Paths Don't Exist

Jan 31, 2025

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9 min read

The Truth About Journey Maps: Why Perfect Paths Don't Exist

Why your journey maps lie

Why a Free Popsicle Can Teach You More About Business Than an MBA

Jan 13, 2025

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11 min read

Why a Free Popsicle Can Teach You More About Business Than an MBA

How to Spot the Micro Moments That Turn Customers Into Superfans

Small Coins, Big Impact: The Airbnb Experience

Dec 30, 2024

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12 min read

Small Coins, Big Impact: The Airbnb Experience

Airbnb's standout was not just its business model; it was its intense, laser-like focus on the guest experience.

Dec 22, 2024

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12 min read

Radical Rethinks - Xmas Markets

Designing Christmas Markets That Create Memories, Not Just Sales

The 3M Model of Experience Design: Macro, Meso, and Micro

Dec 16, 2024

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12 min read

The 3M Model of Experience Design: Macro, Meso, and Micro

framework for designing experiences at three layers life-changing moments, end-to-end journeys, and individual details

Dec 3, 2024

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2 min read

PSN - People Product OS is now live 🎉

and here's a discount for you

Cracking the Code: Jobs To Be Done in HR

Nov 25, 2024

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6 min read

Cracking the Code: Jobs To Be Done in HR

Because Nobody 'Hires' a Coffee Just for Kicks

Oct 21, 2024

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10 min read

Doomsday Prepping for OKRs

Why your roll out sucks and how to fix them, moving from Theory to Practice

Sep 24, 2024

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11 min read

The Oddball debt

The Cost of Not Fitting In

High-Performing Teams Have a Secret Weapon And It’s Not What You Think

Sep 1, 2024

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9 min read

High-Performing Teams Have a Secret Weapon And It’s Not What You Think

How Overlooked Personalities Can Turn Your Team Into a Powerhouse

Fix Experience Leak

Join subscribers from brand like Dyson, Lego, Gymshark, HSBC and more

Dive into our featured stories ↓

Bringing to life the Exploration Behaviours

How Pixar, Slack & Netflix Build Better People Products

Newsletter Takeover

Read all our stories ↓

Clarity Over Comfort: What Your Team Won’t Tell You (But Should)

5 Hidden Team Killers

The Truth About Journey Maps: Why Perfect Paths Don't Exist

Why a Free Popsicle Can Teach You More About Business Than an MBA

Small Coins, Big Impact: The Airbnb Experience

Radical Rethinks - Xmas Markets

The 3M Model of Experience Design: Macro, Meso, and Micro

PSN - People Product OS is now live 🎉

Cracking the Code: Jobs To Be Done in HR

Doomsday Prepping for OKRs

The Oddball debt

High-Performing Teams Have a Secret Weapon And It’s Not What You Think

Useful Links