Fix Experience Leak

Weekly field note on People Experience and Transformation.
Why HR should act like a product function,
and how to spot your Experience Leak.

Join subscribers from brand like Dyson, Lego, Gymshark, HSBC and more

Dive into our featured stories ↓

Employee Effort Score

May 5, 2026

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7 min read

Employee Effort Score

Four days to replace a laptop...HR said resolved

The Great Hollowing

Apr 21, 2026

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6 min read

The Great Hollowing

Do this one question audit to protect your teams from AI exposure

HR let's fix the taps!

Apr 13, 2026

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11 min read

HR let's fix the taps!

Nobody gets promoted for fixing payroll!

Read all our stories ↓

Your people strategy is cooked

Mar 23, 2026

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6 min read

Your people strategy is cooked

7 Red flags of your people strategy

HR Cancel Culture: How the Old Guard Quietly Neutralises Every New CPO

Mar 16, 2026

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10 min read

HR Cancel Culture: How the Old Guard Quietly Neutralises Every New CPO

Why the best Chief People Officer Fail...

Friction Factor: How Reading Customer Frustration Reveals Hidden Growth

Mar 9, 2026

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12 min read

Friction Factor: How Reading Customer Frustration Reveals Hidden Growth

The organisations winning right now aren't removing friction

Bringing to life the Exploration Behaviours

May 12, 2025

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11 min read

Bringing to life the Exploration Behaviours

Real world example, along with how you and where to use them

How Pixar, Slack & Netflix Build Better People Products

Apr 30, 2025

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7 min read

How Pixar, Slack & Netflix Build Better People Products

Ignition Behaviours: Real world example, along with how you and where to use them

Newsletter Takeover

Apr 16, 2025

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10 min read

Newsletter Takeover

This week we have a newsletter takeover by Future State Thinking

The Innovative Behaviour Stack

Apr 8, 2025

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10 min read

The Innovative Behaviour Stack

Radical Rethink: Motorway Service Stations

Mar 20, 2025

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10 min read

Radical Rethink: Motorway Service Stations

Clarity Over Comfort: What Your Team Won’t Tell You (But Should)

Mar 3, 2025

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12 min read

Clarity Over Comfort: What Your Team Won’t Tell You (But Should)

and How to Fix It with TeamOS: CP Scan

5 Hidden Team Killers

Feb 24, 2025

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11 min read

5 Hidden Team Killers

Are you even effective if these 5 things are missing

The Truth About Journey Maps: Why Perfect Paths Don't Exist

Jan 31, 2025

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9 min read

The Truth About Journey Maps: Why Perfect Paths Don't Exist

Why your journey maps lie

Why a Free Popsicle Can Teach You More About Business Than an MBA

Jan 13, 2025

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11 min read

Why a Free Popsicle Can Teach You More About Business Than an MBA

How to Spot the Micro Moments That Turn Customers Into Superfans

A weekly field note covering teardowns and tactics on Experience Strategy, CX, EX, and destination design.

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